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CodeSonar® 9.2p0 CONFIDENTIAL CodeSecure Inc

Installation: Hub License Key: Troubleshooting

This section provides troubleshooting guidelines for CodeSonar license key setup.



Troubleshooting

If CodeSonar encounters problems in processing your license key, it will display an error message.

The following are some common error message types.

[...]
Found network interface {...} with hardware address 02:00:5e:fe:c6:33:64:00. Not present in license.
None of the MAC addresses in the license were present on this computer.
None of the MAC (hardware) addresses of the NICs (network interface controllers) on the machine correspond to any of the addresses listed in the license.
License does not parse: CS_INVALID_DATA_FORMAT
Perhaps the license was not transcribed accurately.
The text you have provided does not have correct license syntax.
License verification failed.
Perhaps the license was not transcribed accurately.
Note that licenses are case sensitive.
Some attribute of the license is inconsistent with its signature.
License verification failed.
The license is not signed.
The license does not contain a signature attribute.

You may have accidentally used the original unsigned license text, rather than the signed license you received from CodeSecure.

[...]
License already in use by another process (Global\codesonar_license is locked).
or
License already in use by process with PID pid (/tmp/codesonar_license.lock is locked).
The maximum number of CodeSonar hubs permitted by the license are already running, so the current hub cannot be licensed.

If You Don't Use the GUI

If you don't use the CodeSonar GUI, you can save the license text you received from CodeSecure on the hub machine and have CodeSonar read it from there.

There are two options.

We do not recommend using this approach if you have the option of using the GUI.

 

To report problems with this documentation, please visit https://support.codesecure.com/.